What is our return policy? How many days do you have to return a product?

For online purchases, YAKI will accept merchandise in its original condition, accompanied by the original invoice, for a refund of the purchase price.

Merchandise must be returned within 30 days of the date of delivery to shopyaki.com  However, all PayPal purchases must be returned exclusively to shopyaki.com.

Merchandise that has been worn, used, altered or damaged will not be accepted. Certain items such as jewelry, watches, sunglasses, and ready-to-wear are shipped with a return tag attached. Returns on these specific items will only be honored if the label remains intact.

YAKI reserves the right to refuse the return of any merchandise that does not meet the above return requirements in YAKI’s sole discretion.

Merchandise returned to shopyaki.com will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.

How long does it take for a refund to be issued?

Merchandise returned to shopyaki.com will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued to the form of payment that was utilized for the purchase. For Visa, Mastercard, American Express, Discover and pre-paid gift cards, we will reimburse the card used. Please note the original shipping charges incurred at the time of purchase are non-refundable.
However, refunds may only be issued to the same credit card used for original payment.
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Are delivery charges refundable?
Original shipping charges incurred at the time of purchase are non-refundable.
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How do I return an item?
Easy-to-follow return instructions are included with each shipment. We recommend shipping returned merchandise via FedEx for tracking purposes. Please be sure to request adequate insurance to cover the shipment. YAKI will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged.

Returns

  1. Register your return online or contact client services: Register your return online by connecting to your My YAKI account
  2. Prepare your package: Place your item in its original packaging and with the original receipt
  3. Put the pre-paid label, included within your order, on your package: 
    Cover old address labels with the new pre-paid label and securely seal your package using the adhesive strip on the inside of the box.
  4. Deliver your package to UPS: Drop your package off at any UPS store or pick-up location

Policy

  • Complimentary exchanges & returns within 30 days
  • Item in perfect & sellable condition
  • Original packaging
  • Original invoice